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Day 11 - COD

Day 11 - COD

June 04, 2019

In the Middle East purchasing items using cash on delivery is very common, unlike other countries where this is not possible. I myself have bought items online using this method. COD can, and has caused problems for us in our business of personalised gifts. We have had customers order custom made products some in large quantities which we have produced in good faith, for the customer not to arrange or in some cases refuse delivery saying they did not order the items when clearly they had as we had all their details! . The impact for the business is a waste of time and materials which could be spent on genuine customers who would have liked their order sooner, and as all items are custom made for each person we are unable to resell them. For a time we stopped COD as part of our payment arrangements, but have recently reintroduced it together with strict processes in place to ensure that only real customers avail themselves of this payment method. By doing this, as a team, we can focus as ever on offering the best customer service.#understandingbusiness #openandhonest #customerserviceatitsbest

dubai gift cash on delivery




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